Director, Payments Operations

About SRS Acquiom

SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M A and loan agency transactions more efficiently.

Based in Denver, Colorado, with offices across the United States and in London and Amsterdam, SRS Acquiom supports transactions across North America and Europe. Our M A services include professional shareholder representation, paying and escrow agent services, and online document solicitation and reporting. For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent, Sub-Agent, and Successor Agent services.

Since 2007, SRS Acquiom has supported more than 11,500 transactions globally. By bringing efficiency, expertise, and purpose-built technology to complex financial transactions, we help sophisticated deal parties focus on building great businesses and maximizing value.

We’re equally committed to building careers as we are to building solutions. If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk.

A few benefits our employees enjoy

Day‑one coverage: medical, dental, and vision plans so you’re protected from the start

A 401(k) with a 4% company match to keep your future on track

Discretionary time off - take the time you need, when you need it

Employer‑paid life insurance, with the option to add extra coverage for peace of mind

Employee Assistance Programs for confidential support when life gets complicated

Discounted pet insurance (because furry family members count, too)

A fitness credit to back your health and wellness goals

Pre‑tax plans for dependent care, transportation, and flexible spending

Position Summary

The Director of Payments Operations leads the end-to-end Payments function, with direct oversight of the Payments Managers and the Manager of Payments Compliance. This role is accountable for ensuring shareholder and closing-day payments are executed accurately, on time, and in accordance with deal requirements, internal controls, bank cutoffs, and regulatory/compliance standards. The Director partners closely with Reconciliation, Client Service, Relationship Management, Business Analysts, Product Managers and bank partners to drive operational excellence, reduce payment exceptions and failures, and continuously improve scalability and customer experience.

The successful candidate demonstrates a hands-on, self-motivated approach to leadership, brings strong operational judgment, and communicates effectively across internal and external stakeholders. They are highly organized in a fast-paced environment, able to manage competing priorities, and experienced in building and developing high-performing teams through hiring, coaching, and performance management. A Series 99 FINRA license is required for this position.

Location: This role follows a 1-2 days per week in the office hybrid schedule based in Denver, Colorado

Compensation: The salary range for this position is between $125k and $135k, depending on experience level.

Primary Responsibilities

Owns daily execution and oversight of shareholder and closing-day payment operations, including payment file release governance, bank cutoffs, and Service Level Agreement (SLA) adherence.

Leads and develops the Payments leadership team (Payments Managers and Manager of Payments Compliance), providing coaching, setting goals, and ensuring appropriate staffing, training, and coverage.

Establishes, implements, and monitors operational controls for record review, payment instruction validation, customer validation, fraud prevention, and physical/electronic documentation retention.

Oversees exception management for returned, delayed, or failed payments; ensures research cases are tracked through completion and escalations are executed with bank partners as needed.

Ensures payment files contain required data elements and quality checks to reduce transaction failures and requests for additional information.

Provides support for Foreign Exchange (FX) execution and operational readiness, including accurate instruction of FX trades and validation of system configuration for multi-currency payment batches.

Owns reconciliation governance: reviews trends in breaks, ensures timely resolution, and ensures appropriate storage and auditability of supporting evidence.

Partners cross-functionally (Reconciliation, Payments, Client Services Team, Relationship team leadership, Business Analysts, Product Managers and bank partners) to drive continuous improvement and deliver technology-enabled solutions.

Maintains and enforces standard operating procedures, training materials, and a knowledge repository to ensure consistent execution and rapid onboarding.

Produces and delivers regular statistical reporting to senior leadership on payment timeliness, exception volumes, reconciliation status, and root-c…