Spa Concierge/Front Desk Receptionist Job at Woodhouse Spas in Raleigh
Woodhouse Spas · Raleigh, North Carolina · Posted Jul 6, 2026
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About Woodhouse Spa: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.
Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa.
With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being.
As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations.
Being a steward of the Woodhouse brand.
Serves as primary support for the spas manager, therapists, and guests.
Answers incoming calls, and listens to our guests needs to schedule appointments or provide service recommendations and collect payment for services.
Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
Drives service and retail sales by educating guests on products and services.
Assists concierge team in reaching monthly retail sales goals.
Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.
Must be able to work weekends and some holidays.
Must comply with all company policies and procedures.
Qualifications: High school diploma or equivalent required.
Leadership experience in a similar role, front-office operations, or retail sales experience preferred.
Proficiency in English language (reading, writing, and verbal). Computer proficiency.
Previous customer service and telephone reservations experience.
Spa Concierge Classification: Part Time 25 hours a week max Saturday or Sundays Required Physical Demands: Compensation: $16.00 - $16.00 per hour Passion Meets Purpose at Woodhouse At Woodhouse, we provide self-care that lasts.
We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Join us at Woodhouse where youll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.
Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa.
With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.