Customer Retention Specialist

Remote Recruitment is hiring a Customer Retention Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

Proactively identify at-risk customers and reach out before they churn

Conduct empathetic retention calls, resolve complaints and address concerns

Negotiate contract renewals, upgrades and pricing arrangements

Design and execute win-back campaigns for recently churned customers

Track and report retention metrics and customer health scores weekly

Collaborate with customer success and product teams to improve the experience

Requirements

2+ years of customer success, retention or account management experience

Empathetic and persuasive communicator with strong problem-solving skills

Comfortable handling difficult conversations and objections confidently

Experience with CRM and customer success platforms such as Salesforce or Gainsight

Self-motivated and capable of managing an independent caseload remotely

What We Offer

R27,000/month

100% remote, UK business hours

Career growth and professional development

Exposure to leading UK businesses and practices

Remote Recruitment – connecting top South African talent with UK employers. Apply today.