Prior Authorization Supervisor
Shieldshealthsolutions · Remote · Posted Jul 8, 2026
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Patient Support Supervisor
Location: Stoughton and Phoenix Area Preferred (other locations considered based on unique situations)
Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, who is highly motivated self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, motivational in their style and have a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.
A Patient Support Supervisor is a key leadership position supporting Shields Health Solutions Patient Support team. This position will provide day-to-day leadership for a significant portion of Patient Support Center and will be responsible for leading a team of Patient Support team members. This person is primarily responsible to ensure either/both of the following: Manage all responsible work of assigned sites/clinics and ensure service level metrics are reached in accordance with contract requirements. The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the team, and any other support team members.
Key Responsibilities:
Directly lead and manage a team of Patient Support Associates to ensure medication adherence through refill management OR timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication.
Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on-time
Lead and manage a Patient Support team to ensure all service level goals are met and patients receive the highest quality care
Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members
Complete audits of team in supported systems required to ensure efficient workflow
Manage responsiveness to new request in supported systems
Provide front-line supervision and ongoing coaching and performance management to Patient Support team
Monitor and acting on all forms of communications between the Patient Support team and other clinical teams as needed
Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls
Patient Support team meetings: create agendas, run meeting, follow-up
Hospital Management meeting: calls with on-site manager to review current status, identify areas for improvement, and areas of success
Record keeping/notes of all collaboration calls and team meetings
Provide guidance/assistance/troubleshooting in daily tasks for Patient Support team members as requested by team
Review and address any concerns with Patient Support team, and hospital partners as needed
Establish efficient workflows between the Patient Support team and liaison team via collaboration with clinical integration team and on-site managers.
Provide insight to various teams across company for growth and development opportunities as needed
Work with various teams for special projects
Report on hiring needs based on implementation roll outs
Assist in interviewing, and onboarding new team members
Coordinate access requests for new hires
Coordinate training with Clinical Training Team
Absorb overflow work in times of short staffing or excess workload
Investigate research needed for data analytics team, contracting team as needed
Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls
Use discretion and maintain confidentiality of highly sensitive and private data.
Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations
Reports to Director or Manager of Patient Support Center
Experience/Requirements
Required Licensure/Certification:
We are seeking experienced pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Required 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy)
Strongly preferred leadership experience (i.e. Team Lead or equivalent type role or experience where you h…