Shift Manager - In Room Dining - Full Time

About the Role

The In Room Dining Supervisor assists the Manager In Room Dining in overseeing the day-to-day management of the In Room Dining Operation.

Position Responsibilities

Ensures that service is carried out in accordance with established policy

Responsible for controlling labor and other operating costs

Trains and evaluates all In Room Dining personnel and enforces food and beverage policies and procedures

Facilitates communication between various hotel, casino Departments and the In-Room Dining and Amenity Department to ensure courteous and prompt service

Ensures sanitation compliance throughout In Room Dining

Handles customer complaints

Responsible for compliance with all regulatory requirements within area of responsibility

Maintains a clean, safe, hazard-free work environment within area of responsibility

Shift assignments may be irregular, and will cover days, nights, weekends and holidays

The ability to handle all types of guest related situations

Essential Functions

The ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp

Must be able to walk and stand for entire shift

The ability to work in a high-pressure environment

Must have ability to sit and work from a computer for extended periods

Must have the manual dexterity to allow for inputting of data into computer software and be capable viewing computer monitors for extended periods of time

Must be able to read “fine print” areas of invoices and contracts

Must be able lift/push/pull up to 25 lbs