Inside Sales and Customer Service Representative

Summary

Join our team as an Inside Sales and Customer Service Representative and become the voice of our brand! In this dynamic role, you'll be the first point of contact for our customers—resolving issues, answering questions, and ensuring every interaction is a positive one. You'll manage orders with precision, collaborate across departments to solve problems, and help drive customer satisfaction to new heights and help strengthen relationships within the automotive industry. If you're a proactive communicator with a passion for helping others and a knack for multitasking, this is your chance to thrive in a fast-paced, supportive environment where your contributions really matter.

Essential Job Functions

Inside Sales & Customer Relationship Development

• Proactively engage with current, past, and prospective customers to strengthen relationships, identify new opportunities, and expand account value.
• Recommend additional products or upgraded solutions based on customer needs, usage patterns, and upcoming promotions—driving upsell and cross-sell activity.
• Maintain a consistent cadence of outreach through phone, email, and CRM-driven campaigns to grow revenue and customer loyalty.
• Collaborate closely with the outside sales team to support territory goals, share customer insights, and ensure alignment on follow-up strategies.
• Stay informed on industry trends, competitive offerings, and product updates to confidently educate customers and drive value-added sales conversations.

Customer Support Responsibilities

• Serve as the first point of contact for customer inquiries—delivering friendly, prompt, and accurate assistance across phone, email, and chat channels.
• Maintain high customer satisfaction by addressing questions about product availability, pricing, order status, and delivery timelines with clarity and professionalism.
• Troubleshoot and resolve customer concerns using sound judgment and problem-solving skills to drive positive outcomes and long-term client retention.
• Guide customers through onboarding processes, helping them feel confident and informed when working with our products and systems.
• Maintain detailed records of all customer interactions in our CRM system to ensure seamless follow-up and team collaboration.
• Stay up to date on our latest product offerings and industry trends by actively participating in training sessions and ongoing development opportunities.

Order Management Responsibilities

• Accurately enter and verify customer purchase orders, ensuring all information is complete and compliant for timely processing and delivery.
• Partner with internal teams to investigate and resolve order discrepancies or shipment issues—conducting root cause analyses and driving corrective actions as needed.
• Act as a liaison between customers, warehouse, and shipping partners to ensure smooth, on-time order fulfillment.

Team Communication & Collaboration

• Collaborate daily with inside sales, operations, and support teams to ensure a seamless customer experience.
• Build strong working relationships with cross-functional departments and parent company resources to support shared goals and continuous improvement.
• Contribute to a positive, team-first culture by communicating clearly, sharing knowledge, and supporting team success.

Qualifications and Education Requirements

• Proven experience in customer service and sales with 2-4 years of experience.
• Passion for off-roading (preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities
• Ability to work independently and as part of a team.
• Proficiency in ERP, CRM software and Microsoft Office.
• Ability to handle difficult customer inquiries with empathy and professionalism
• Background in performance management and quality assurance
• Exceptional organizational and multitasking capabilities
• High School Diploma or GED Required

Working Hours

8:00 am to 5:00 pm Monday through Friday

On-site position.

Working Environment & Physical Job Requirements

The physical demands described within this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Warehouse / Office environment.
• Fast paced environment with occasional interruptions.
• Regularly required to sit and/or stand for extended periods of time.
• Dexterity of hands and fingers to operator computer keyboard / perform assembly techniques.
• Bending at the waist, kneeling or crouching.
• Occasionally lift and/or move up to 10 pounds, rarely lift and/or move up to 35 pounds.

About us

Rigid Industries: Where your career shines bright! Join us for innovative work in off-road LED lighting. #RigidCareers

Rigid Industries is an off-road performance lighting company specializing in …