Senior Program Manager, Retail Operations

Driving operational excellence in a remote capacity, the full-time Senior Program Manager, Retail Operations will lead cross-functional initiatives, build operational programs, and support strategic planning efforts to enable the Retail business to scale effectively. Key responsibilities Lead and project-manage cross-functional initiatives across Care, Customer Success, and Product Build operational programs by identifying business needs, designing processes, and executing them Support Care Operations by improving workflows and scaling the team sustainably as customer volume grows Required qualifications 10+ years of professional experience, with 5+ years managing programmatic initiatives in a technology/SaaS company Bachelor's degree Strong project management skills with a proven ability to drive complex initiatives to completion Analytical skills with comfort in operational metrics and decision-making analyses Track record of building trust with senior leaders and cross-functional partners