Central Operations Administrator - Remote

The Central Operations Administrator is responsible for supporting same day staffing levels and real-time schedule adherence. Responsibilities will include maintaining, validating, and updating attendance and timesheet records and reporting trends to all levels of Operations Management. The Administrator will be responsible for triaging email, voicemail, text messages and complete daily administrative tasks. Additionally, the individual will be responsible for interacting with customers via telephone or videophone to intake new assignments, troubleshoot problems in the field, and provide logistical assistance to the Operations team. They will also answer incoming customer service calls and will report comments and complaints to Operations Management.