Housekeeping Staff

The Housekeeping Team is comprised of three main positions: Cabin Attendant, Inspectors, and Laundry Attendants. This team is responsible for cleaning, maintaining, and verifying the cleanliness of the park cabins, lodges, and other company-owned private guest quarters and all accompanying linens. This is a SEASONAL , full-time or part-time position and reports to the Executive Housekeeper.

DUTIES & RESPONSIBILITIES

Cabin Attendants

are responsible for cleaning and maintaining the park cabins, lodges, and other company-owned private guest quarters.

Safely maintain assigned housekeeping equipment and supplies

Ensure cabins are properly stocked and equipped

Remove trash and used linens from the guestrooms to prepare for the housekeeper to clean

Set climate control on approved temperature settings

Report maintenance issues discovered while cleaning

Record location and turn in lost and found items

Participate in other projects and activities as assigned

Housekeeping Inspectors

are responsible for regular inspections of cabins and lodges, and the verification of the cleanliness is at or above brand standards.

General Duties

Inspect cabins, lodges, and any other company-owned private guest quarters

Ensure cabins are properly stocked and equipped

Report maintenance issues or damages discovered while cleaning/inspecting; ensuring follow-through on the reported issues

Monitor temperature controls and appliances to ensure all are off or set to proper levels

Work with housekeepers to clean all guestrooms

Record location and turn in lost and found items

Safely maintain assigned housekeeping equipment and supplies

Participate in other projects and activities as assigned

Administrative Duties

Mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded; Reviews results of inspections with Cabin Attendants and Housekeepers; coaches and drives accountability and performance improvement

Uses reservation system to properly communicate room status; verifies stayovers, reports early check-outs, and communicates issues and discrepancies with the Guest Relations team.

Laundry Attendants

are responsible for all laundry and linens of the park; cleaning and verifying that cleanliness is at or above brand standards.

Collect & sort linen into appropriate groups for washing

Separate stained linen from other dirty linen and treat according to policy and procedures

Transporting substantially large loads (wet and dry) in terry carts to the laundering area

Load and unload washers, dryers, and fold linens to company standards

Monitor supplies to ensure the department is well-stocked and organized; reporting any shortages to the Manager for re-ordering

Clean appliances and equipment, observe and report maintenance issues discovered while cleaning

Track discarded linens and report to Executive Housekeeper for the replenishing of stock

Record location and turn in lost and found items

Participate in other projects and activities as assigned

May assist teammates in collecting and delivering soiled linens to the laundry room

May assist teammates with cleaning duties

EDUCATION/TRAINING/EXPERIENCE

Housekeeping experience preferred but not required

QUALIFICATIONS/REQUIREMENTS

Basic computer skills

Excellent communication, customer service, and problem-solving skills

Strong attention to detail, speed, and accuracy

Ability to multi-task and work in a fast-paced environment

Strong work ethic and a positive attitude

Required to work nights, weekends, and holidays

Work with minimal supervision

Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

Able to lift up to 50 lbs

Must be able to remain in a stationary position

Continuously climb, balance, stoop, kneel, bend, crouch, and crawl

Able to manipulate fingers, hands, and arms to reach, carry, etc.

Constant exposure to outside weather conditions

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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