Dutch Speaking Fitbit Products Support Specialist - Work Remote In Bulgaria

Dutch Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong presence across the continent, we pride ourselves on delivering bespoke staffing solutions that create genuine value for both candidates and clients. At Mercier Consultancy Group, your career journey is our highest priority, and we are committed to placing you in a role where you can truly thrive.

Job Overview

Mercier Consultancy Group is proud to present an exciting opportunity for a Dutch Speaking Fitbit Products Support Specialist position in Bulgaria, ideal for passionate, customer-focused individuals who have a genuine enthusiasm for health technology and the Fitness & Wellness industry. In this fully remote role based within Bulgaria, you will serve as the primary point of contact for Dutch-speaking customers seeking expert guidance and support with their Fitbit devices, applications, and wellness ecosystems. This is a rare and rewarding chance to combine your love for fitness and technology with a flourishing international career — one of the most compelling Dutch-speaking jobs available in Europe today.

Key Responsibilities

Provide professional, empathetic, and timely support to Dutch-speaking customers regarding Fitbit products, including fitness trackers, smartwatches, and associated wellness applications

Assist customers with device setup, synchronisation, troubleshooting, and software or firmware updates, ensuring a seamless Fitness & Wellness experience

Guide users through health and activity tracking features such as heart rate monitoring, sleep tracking, step counting, and wellness goal management

Resolve account-related issues including Fitbit app login difficulties, subscription management, and data privacy concerns in a clear and reassuring manner

Accurately document all customer interactions, technical issues, and resolutions in the internal CRM system in accordance with quality standards

Collaborate closely with internal technical and product teams to escalate complex cases and ensure consistent, high-quality support outcomes

Stay up to date with the latest Fitbit product releases, firmware changes, and Fitness & Wellness industry trends to deliver informed and credible support

Contribute to team performance goals by maintaining high customer satisfaction scores and adhering to agreed response time and resolution targets