Customer Experience Representative – Domestic

We are looking for a customer-focused professional who enjoys helping clients, processing orders, and supporting day-to-day operations in a manufacturing environment. This full-time, onsite opportunity in the northwest St. Louis metro area works Monday–Friday from 8:00am–4:30pm and is ideal for someone with strong organizational skills and manufacturing-related customer service experience who wants to grow within a dynamic organization. The Domestic Customer Experience Representative will work closely with customers handling catalog orders, product inquiries, and account support in a collaborative and fast-paced setting.

Key Responsibilities

• Process catalog orders and assist customers with product selection and order support
• Respond to customer inquiries regarding products, pricing, order updates, and account information
• Coordinate internally with production, purchasing, and sales teams to ensure accurate order fulfillment
• Maintain detailed customer records and ensure timely follow-up on requests and concerns

Qualifications

• 2+ years of customer service experience in a manufacturing, industrial, or technical environment
• Strong computer and data entry skills with proficiency in Microsoft Office
• Ability to navigate product catalogs and identify correct parts or materials
• Professional communication skills with strong attention to detail and organization

Salary: $42,000