Customer Success Manager (Australia)

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

We are seeking a Customer Success Manager / Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators.

Key Responsibilities

Act as the primary point of contact for learners from onboarding through course completion

Conduct 1:1 and group learner support sessions across multiple time zones

Guide learners in structuring study plans and managing progress toward completion

Identify and address learning or engagement challenges early, offering practical solutions

Maintain clear and responsive communication via email, chat, and video calls

Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met

Monitor learner performance and engagement using tracking tools and reports

Collect and analyse learner feedback to recommend process improvements

Provide alumni support and foster a sense of community among past participants