Office Manager Primary Care Neighborhood Health Center MSMH

Facility: Mount St Marys Neighborhood HC

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours: 7:30a-3:30p, 8a-4p, 8:30a-4:30p

Summary:

Oversees and is responsible for the day-to-day operations, focusing on staff relationships, customer services and financial management for medical office practice(s).

Responsibilities:

EDUCATION

• Associate's degree or equivalent from two-year college or technical school required
• BA or BS Degree with a minimum (2) years Medical Practice Management experience preferred
• In lieu of above degrees, will accept a minimum of three (3) to five (5) years of Medical Practice Management experience required

EXPERIENCE

• One (1) to three (3) Years medical office management
• Experience in CPT & ICD-10 Coding knowledge and medical terminology required
• Management experience required
• Electronic Health Record experience required
• Prior experience with computerized scheduling applications a plus

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of Patient Centered Medical Home, with MIPS, HEDIS requirements preferred
• Strong knowledge of Medical Billing & Third party payer requirements
• Computer proficiency in Microsoft Office
• Ability to adapt to various software applications as necessary
• Prior experience with computerized scheduling applications a plus
• Strong Verbal & Written Communication skills
• Strong knowledge of medical office terminology, technology and operations
• General knowledge of HIPAA Privacy and Security rules
• Thorough knowledge of Human Resource Policies and Regulations
• Ability to establish and maintain an effective working relationship with all related parties
• Ability to prioritize work responsibilities and maintain composure while working under demanding conditions which may involve supporting multiple objectives, physicians, and satellite offices
• Can adapt to changing circumstances
• Ability to communicate effectively both verbally and in writing with all related parties
• Strong telephone communication skills
• Demonstrated computer skills and related software & technology including: printers and other peripheral devices and MS Office Suite
• Ability to navigate and retrieve data from an electronic Health Information Management system
• Ability to utilize the Internet to send email and conduct basic research
• Basic keyboarding skills with a minimum typing proficiency of 30 wpm
• Possesses strong organizational and time management skills
• Project Management skills
• Leadership capabilities

WORKING CONDITIONS:

• Work is performed in an office environment with normal light, heat and air. The noise level in the work environment is usually moderate
• Exposed to a variety of electro-mechanical hazards, odorous chemicals and specimens, housekeeping cleaning agents/chemicals, and unpleasant elements (accidents, injuries and illness)
• May be exposed to: infections and contagious diseases; biohazardous, radioactive substances; toxic chemical (photocopier)
• Subject to: many interruptions
• Occasional exposure to unpleasant patient or elements
• Contact with patients under wide variety of circumstances
• Occasionally subjected to irregular hours
• Handles: absentee replacement on short notice; emergency/crisis situations (potential patient violence)
• Increased pressure due to multiple calls and inquiries