Residential Operations Manager

Do you have the operational and dispatch experience to oversee residential moves across the Norfolk area?

Right now, we’re working with a great moving and relocation company based in Norfolk, VA, who are seeking a brand-new Residential Operations Manager role to join their expanding team. Overseeing both operations and dispatch, you will be responsible for the day-to-day operations, ensuring that the residential moving projects are organised, efficient and to the high-quality standards expected of the clients.

Your main duties and responsibilities will include:

• Scheduling and dispatching crews and drivers, ensuring that all shipments are properly registered, assigned and picked up.
• Hiring and training new crew members, as well as payroll and paperwork processing.
• Overseeing the daily residential moving operations, ensuring that the moves are completed on time and in a safe manner.
• Speaking directly with customers regarding scheduling updates and unexpected delays.
• Working with customer service teams, estimators and third parties to ensure clear move coordination and customer support.
• Monitoring vehicles and equipment for maintenance and repairs, including fuel auditing logs.
• Ensuring that all company policies and procedures are being followed, and that the warehouse is maintaining health and safety standards.

The ideal candidate for this role has:

• Previous Residential Operations Manager or similar experience in the moving and relocation sector.
• A strong understanding of both residential moving processes and dispatching.
• Experience with fleet scheduling and route planning.
• Excellent communication and organisational skills, working with multiple teams on multiple projects at once.
• Ability to lift 50lbs when required.

Sounds like a perfect fit for you? Don’t hesitate, apply to Alchemy today!