Dispatcher, IT​/Tech

Dispatcher

Project Resources Group (PRG) is currently searching for a Dispatcher for our tech ops team in Salt Lake City, Utah. This role will oversee the scheduling and coordination of our technical repair and maintenance teams. We are searching for a candidate with superior communication skills, advanced organizational capabilities, and the ability to efficiently manage multiple operational tasks in a high-pressure environment.

Responsibilities

• Technician Deployment:

Strategically schedule and dispatch technicians to service calls, optimizing resource allocation based on customer requirements and technician availability. Ensure seamless routing to maximize efficiency and response times.

• Operational Oversight:

Continuously monitor and coordinate the activities of the repair and maintenance teams, implementing adjustments to workflows and schedules to meet dynamic service demands.

• Communications Management:

Serve as the pivotal communication link between technicians, customers, and upper management, ensuring all parties are informed of updates, delays, and resolutions.

• Data Management:

Maintain rigorous records of service calls, technician deployments, and job outcomes. Ensure data integrity and accessibility for operational analysis and reporting.

• Regulatory Compliance:

Uphold strict adherence to company policies and industry regulations, ensuring all operations are conducted within legal and ethical standards.

• Customer Relations:

Deliver exemplary customer service by swiftly addressing inquiries and effectively resolving any issues, thereby maintaining high customer satisfaction levels.

• Advanced System Use:

Utilize sophisticated dispatch software and technology to enhance operational efficiency and provide real-time updates on service statuses.

• Other related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent; further education in logistics, operations management, or related field preferred.
• Demonstrable experience in a dispatch role, ideally within a technical repair or maintenance context.
• Exceptional communication and interpersonal skills, with a proficiency in technical language pertinent to operational logistics.
• High-level organizational and multitasking skills, capable of managing multiple priorities in a time-sensitive environment.
• Advanced proficiency in dispatch and operational management software.
• Knowledge of technical repair and maintenance protocols and best practices.
• Ability to remain composed and effective under pressure.
• Must be available to work the following schedule:

Wednesday through Saturday from 10:30a to 8:30p. This schedule will change during daylight savings time to 9:30a to 7:30p.

Compensation & Benefits

We offer competitive compensation ($25 to $30 per hour) along with a comprehensive benefits package, including:

• Medical, dental, and vision coverage for employees and dependents.
• 401(k) retirement plan, with company match after one (1) year.
• Short-term disability coverage after one (1) year.
• Paid time off and holidays.
• Additional perks such as company-paid life insurance and other supplemental insurances are available.